Frequently Asked Questions
Everything you need to know about your Ella Baché skincare journey.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return policy for skincare products?
We offer a 14-day return policy for unopened and unused products. If you experience a skin reaction, please contact our support team for a consultation and exchange.
Are Ella Baché products tested on animals?
No, Ella Baché is committed to ethical beauty. We do not test our products or ingredients on animals.
Can I track my order once it has been shipped?
Yes, once your order is dispatched, you will receive an email notification containing a unique tracking number and a link to the carrier's website.
How do I know which products are right for my skin type?
We recommend using our online Skin Quiz or visiting an Ella Baché therapist for a professional skin diagnosis to ensure you receive a tailored skincare routine.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Afterpay.