Returns & Exchanges

At Ella Baché, we want you to love your skin and your results; if you are not entirely satisfied with your purchase, we offer a flexible return policy for items purchased through our online store. Products can be returned within 30 days of receipt, provided they are in their original, unopened condition or meet our skin sensitivity guarantee.

Return Process

• 1.
  Initiate Your Request

  Contact our Customer Care team via email with your order number and the reason for your return to receive a Return Authorisation Number.

• 2.
  Pack Your Items

  Securely pack the products in their original packaging, ensuring all items are protected to prevent damage during transit back to our warehouse.

• 3.
  Ship to Ella Baché

  Affix the provided return label or address the package to our distribution center, then drop it off at any authorized postal service location.

• 4.
  Quality Check & Refund

  Once our skin experts inspect the returned items, we will process your refund or store credit within 5-7 business days to your original payment method.